Hello Juergen, 

With the release there was none, but we created two new modules to do that. I am preparing a quick guide and will share it with you in a new email

Regards



2013/10/22 Mnich, Jürgen <Juergen.Mnich@pkv.de>

Hi!

 

I already know, that there are certain transition actions that can be used when you define a ticket process.

Is there – additionally – a way to generate new ticket(s) from within the workflow of a process ticket?

 

So long,

Juergen.


---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs



--
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro@gridshield.net
www.gridshield.net