Hi! I don't have TimeZone defined in Defaults.pm or Config.pm and OTRS is using local time as default. Why are you using such setting for TimeZone? Maybe it would be a good idea to try "Kernel::System::AuthSession::FS", so OTRS will manage sessions by itself and hopefully you won't face this problem with the timezone. Regards, On 21 Apr 2005 at 0:04, s taylor wrote:
Hello again.
I believe I've found the solution or problem, depending on how you look at it. Here goes:
When using the following (refer to 'Defaults.pm' re: SESSIONS):
$Self->{SessionModule} = 'Kernel::System::AuthSession::IPC';
WITH...
$Self->{TimeZone} = -4;
which is US Eastern Daylight Savings time for a website whose servers are set to UTC (GMT+0) in order to accommodate customers internationally, the 'Kernel::System::AuthSession::IPC' module has in it the "CheckSessionID" subroutine' whereby it's 'if statement' will always be 'true'. Therefore, the session will always be 'timed out' based on this calculation.
If someone knows how to fix, please reply. I haven't gotten that far...
Thanks.
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