[otrs] Customer Note Notifications

Hello, I have seen many inquiries in the list archives regarding customer notifications when a Note is added to a ticket. I too have this requirement. I suspect that the module that needs to be modified is AgentNote.pm . Has anyone been able to successfully patch the system to do what is needed? A short note that states that the ticket has been updated would be sufficient. I don't want to spend a lot of time developing this if someone has already. Many thanks in advance! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Ken Watts Technical Development Manager Commonwealth Industries, Inc