Best regards,

Jim

ITIL Process Manager

NCDOR

919-715-4932

>>> Christoph Ohliger <ohliger@fh-rosenheim.de> 7/13/2009 9:02 AM >>>
Thanks Jim,

I have checked that several times but haven´t found it right now. I
checked that again and found the entry
Ticket::Frontend::AgentTicketAddtlITSMField###TicketType

regards
Christoph

James Burk schrieb:
> From the various ticket view panels (owner, note, pending, etc.) you
> can indicate that you want ticket type to appear. From there you
> should be able to change the ticket type.
>
> Best regards,
>
> Jim
> ITIL Process Manager
> NCDOR
> 919-715-4932
> james.burk@dornc.com <mailto:james.burk@dornc.com>
>
>
> >>> Christoph Ohliger <ohliger@fh-rosenheim.de> 7/13/2009 2:42 AM >>>
> Hi,
>
> I have a ITSM related question. When creating a ticket (phone or email
> based), there is the possibility to choose the ticket type (incident,
> problem, ...). I haven´t seen any possibility to access this ticket type
> after the ticket is created, for example if the type is changing within
> the working process ?
>
> regards
> Christoph Ohliger
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