Thanks
I will try the workaround for the time being, thanks for your great assistance
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: Tuesday, May 25, 2010 4:11 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] create freetext field not as dropdown
Hi Boonyam,
You mean you want to have a multi-value selection box? While the
framework would be able to support this, it would require additional
programming. You could think of storing the values as a bitmask or so
in your free-field value. Just add some logic for the save and display
of the data, and you'd be good...
The difficulty is of course, deciding how you should be able to SEARCH
the data in this field, for instance, let's say you have a field where
you can select fruit, and let's say it is displayed as check boxes:
X Apples
X Bananas
X Strawberries
So let's say you check Apples and Strawberries, for a certain ticket.
Would you need to be able to search on all tickets that have "Apples"
selected? Probably. Would you need to be able on tickets that have
both Apples and Strawberries checked? I guess yes. Would you need to
be able to select tickets that ONLY have Apples checked and not
Bananas and Strawberries? Probably... so how should that look in the
search dialog? ... While it IS possible, it's going to require some
thought.
The workaround for now is to just create separate free text fields for
Apples, Bananas and Strawberries, with a Yes/No value for each. Of
course this is only possible if you don't have much different kinds of
fruit to select from :D
If your business needs a similar feature as outlined above, and you
want it quickly, please contact OTRS AG at enjoy@otrs.com to discuss
what we can do for you on a commercial basis.
((enjoy))
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
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On Tue, May 25, 2010 at 5:51 AM, boonyam
Hi all
Currently the freetext field is only allowed to create key fields as drop down, is there a way to create as a list field so that I could select multiple choices (instead of just selecting one choice) within a list when creating a phone ticket
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