Found the problem. I was creating agents by adding them to the role. A role was associated with a group. This worked for being able to work with the tickets. However, they did not show up in the search options or in the change owner options. I went to the group settings and set them there an now they show up in both places. If you consider this a bug, as I do, let me know and I will open one. I am running OTRS 2.0b2 with Debian Sarge. Thanks, Ken Kilgore Ken Kilgore wrote:
When I go to do a search only some of my Agent/Owner's show up. I have 6 and I only see 3 of them. Any idea what the problem is?
Thank you,
Ken Kilgore _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/