On Thursday, June 10, 2004 2:16 AM
otrs@mlsis.co.uk
Ive been looking at customizing the OTRS customer front end (and some of the auto-reply stuff as well) and was wandering if anyone has a template that uses a set of vars to define things like the company name and logo url etc.
You customize the frontend via dtl files. Look here: http://doc.otrs.org/1.2/en/html/dtl.html
This would allow customizing the customer front end and the generic replys etc. very easly within one file rather then (as i see it) having to edit several diferent template files. y
I hope we do not repeat much in the dtls. The counter example is the login page for the customers, which somewhat repeats the design from the actual GUI a customer sees while being logged on. This has been done on purpose to allow easy and -first off- independent customizing of the login screen. Generic replys have not that much to do with the GUI, so a template for the frontend won't fit here.
Is it posible to create muliple customer front ends, on diferent domains but keep the same backend (admin/support area)?
Yes. You can use several frontends, all connected to one backend, but this is a task for themes, I'd say.
Also would there be a way to automagicly cusomize reply ticks by the domain (ether from the URL or the domain within the customers email
Why not set up a queue for each domain (among dome sub-queues maybe), and assign each domain to that queue? This way you have full control over them. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388