Take a look at SysConfig

 Ticket -> Frontend::Agent::Ticket::ViewCompose

Ticket::Frontend::ResponseFormat:

to customize response format

 

Gabriele

----- Original Message -----

From: Kamal

To: otrs@otrs.org

Sent: Wednesday, October 03, 2007 9:18 PM

Subject: [otrs] Customized Response

Greetings,
I am using OTRS 2.1.6

When I'm using any kind of response linked to a queue, I'm getting the following inside the message:

"<name>" <email> wrote:

> <snippet>
>
> 
>
>

How can I control the above or remove it? I just need what I write in the response to be displyed.

Regards

---

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