[otrs] Re: "empty answer" is slow to respond

On 10/5/06, A.J. Farmer (AJ3U) wrote:

After clicking on "empty answer" or any other answer template, there is a delay of 15 to 30 seconds before the page will appear. The

I just wanted to report back to the group that I found the source of this problem. Do a search under SysConfig for the "CheckMXRecord" setting. By default this is "Yes". I changed this option to "No" and now there are no delays and the system is running very fast. An MX record check is not necessary in my opinion and is obviously just slowing things down. Let your mail server take care of the MX checks... -- A.J. Farmer, AJ3U http://www.aj3u.com