Keith, I beleive its possible to BCC every outgoing email to a certain emailadress. Im not sure but i think its in the SysConfig, Framework Send Mail module. In that way you can always confirm the emails that are being send. Regards, Mark de Bruijn Yucat mobile business solutions -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Keith Turner Sent: maandag 8 januari 2007 22:50 To: otrs@otrs.org Subject: [otrs] Add agent email on reply Is it possible to also send to the agent's email any replies they make at the same time as when they reply to a ticket & how to set up. We'd like to confirm that the responses are in fact going out - due to our 3rd party mail system, this isn't always consistent and it'd give the agent an easily referenced local record. Thanks KDT _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/