[otrs] R: customer backend authentication

3 Apr 2009

      Hi Lakshan,
you should only split the auth backend like this:

    # ---------------------------------------------------- #
    # LDAP authentication  for Customers            #
    # ---------------------------------------------------- #
    $Self->{'Customer::AuthModule1'} = 'Kernel::System::CustomerAuth::LDAP';
    $Self->{'Customer::AuthModule::LDAP::Host1'} = 'subdomain.domain.com';
    $Self->{'Customer::AuthModule::LDAP::BaseDN1'} = 'DC=sub,DC=fiatgesco,DC=com';
    $Self->{'Customer::AuthModule::LDAP::UID1'} = 'sAMAccountName';
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN1'} = 'serviceuser@subdomain.domain.com';
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw1'} = 'password';
    # ---------------------------------------------------- #
    # System authentication for customers            #
    # ---------------------------------------------------- #
    $Self->{'Customer::AuthModule2'} = 'Kernel::System::CustomerAuth::DB';
    $Self->{'Customer::AuthModule::DB::Table2'} = 'customer_user';
    $Self->{'Customer::AuthModule::DB::CustomerKey2'} = 'login';
    $Self->{'Customer::AuthModule::DB::CustomerPassword2'} = 'pw';

Ciao, d.

________________________________________
Da: otrs-bounces@otrs.org [otrs-bounces@otrs.org] per conto di Lakshan Fernando. [lakshan2000@yahoo.com]
Inviato: venerdì 3 aprile 2009 4.34
A: otrs@otrs.org
Oggetto: Re: [otrs] customer backend authentication

Hi every one,

Can some one help regarding this matter, please i have only able to sort this out to authenticate agents via LDAP and customer via LDAP but now i have a requirement to authenticate agent via LDAP and Customer via LDAP and DB both. i tried by googling but didn't able to sort this out.

I would be really appreciate if some on can help on this

Thanks you
Lakshan

--- On Thu, 4/2/09, Lakshan Fernando.  wrote:
...
From: Lakshan Fernando. 
Subject: Re: [otrs] customer backend authentication
To: "User questions and discussions about OTRS." 
Date: Thursday, April 2, 2009, 3:17 PM
Thanks for the reply
Matthew,
the example config has only Agent LDAP and customer LDAP
authentication only but i want to authenticate agent LDAP,
customer LDAP and customer DB (for out side customers)
can you please provide me if their is any config which is
working currently
thanks you
Lakshan
--- On Thu, 4/2/09, Matthew Coulson
 wrote:
...
From: Matthew Coulson 
Subject: Re: [otrs] customer backend authentication
To: "User questions and discussions about
OTRS." 
Date: Thursday, April 2, 2009, 2:51 PM
I posted a full configuration a few days ago, check
the
archive!
2009/4/2 Lakshan Fernando.

...
Hi,
I want to authenticate agents via LDAP and
customer's via LDAP and DB (back
...
end). have some one done this if so please kindly
send
me the configuration
i tried with the OTRS site examples but
didn't
work out
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[otrs] R: customer backend authentication

CARNINO Daniele (FIAT ITEM)