Hi All,

I am facing issues in stats for solution time escalation reports. The statistics for solution time escalations in a specific period is varying when we execute report on different dates.

For eg. On a Queue <XYZ> there were 10 solution time escalations for the month of September when the report was executed on October 5^th. Again when we ran the same report on October 10^th the escalations are 5.

What could be the reason?

Please help.

Thanks and Regards,

Lokesh