Hi Eric, On Mi, Okt 10 2007, Partington, Eric wrote:
I am trying to remove the quote characters when using the auto responder feature for specific queues.
What I am trying to do is to run a script that generates emails that get filtered into OTRS then forwards the ticket emails to the appropriate users to follow up on (kind of the reverse of OTRS normal function). At the moment I can generate the emails into OTRS and forward the notification out to the users, but the body contains the ">" characters on the left side.
The quote signs don't come from the autoresponder message, they're inserted during the forward procedure. Please file a bug on it at http://bugs.otrs.org. Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success!