Shawn Beasley wrote:
Hi Daniele,
On the basis of your suggestion I am developing a way to provide customers with a per queue custom form. I am developing a php set of forms using javascript to fit my customers needs. As soon as I finish I'll post my addition here in order to let you enjoy what I am doing with your support. (especially the great suggestion I received from Sune T. Tougaard and the availability that Shawn Beasley offered me)
What I need now is a working information. Am I limited in the number of CustomerTicketMessage###TicketFreeText I can use? Yes How many Ticket::Frontend::CustomerTicketMessage###TicketFreeText am I allowed to use? In the current version of otrs there are 16 available. May I plan to use 48 different Ticket::Frontend::CustomerTicketMessage###TicketFreeText? Hmm.
Daniele, do you really need FreeTextFields for all those different pieces of info? You could also put some data in the mail body maybe. Nils Breunese.