I did try to look at notification events, but I do not see any related to a customer, only agents. Is it a bug? <br>Anybody?<br><br><div class="gmail_quote">On Tue, Jul 20, 2010 at 1:51 PM, paul gore <span dir="ltr">&lt;<a href="mailto:paul.gore.j@gmail.com">paul.gore.j@gmail.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">Hello,<br>
I run otrs 2.4.7 under centos and I use external mysql backend for customers.<br>
I am wondering how do I change notification which a customer gets via<br>
e-mail when an agent updates his ticket? Currently full text of update<br>
gets sent to a customer and I want to limit that to may be 50<br>
characters.<br>
</blockquote></div><br>