Hi Claude,
You should configure the inbound email addresses under Admin > System
Email Addresses, then they will no longer be included in replies from
your agents.
--
Mike
On Wed, Oct 13, 2010 at 12:25 PM, PREF31 OTRS
Hi,
When I compose a mail to a customer, I don't want to send a copy to the PostMaster Mail Account. I search in Sysconfig and I find this option "Ticket::Frontend::ComposeExcludeCcRecipients" in "Ticket -> Frontend::Agent::Ticket::ViewCompose" but changing this option in Yes or No don't change the bcc when OTRS compose a mail.
Where can I configure this option ?
Also I want a response without signature for a queue and a response with signature for another queue. I find the "ResponseFormat" in "Ticket -> Frontend::Agent::Ticket::ViewCompose" but it's the same for all the queues. So I can't delete the $QData{"Signature"}. I try to configure the queues with no signature but a signature is required when I configure a queue and a signature can't be empty. How can I proceed ?
Thanks and regards
Claude --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs