On Wed, Feb 4, 2009 at 9:53 PM, Lakshan Fernando. <lakshan2000@yahoo.com> wrote:

Hi OTRS,

There are some queues as default (Junk, Postmaster...), all
of theme are useful, but I would like to hide from the user
agent and customers interface, keeping only the work queues
(SYSENG, SYSMGMT,etc).

please can some one reply on this ASAP, explain me in steps

Thanks you
Lakshan

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