I did :)
Do not forget to change also the filters ... and created as field wont work you have to put $Data{"Created"} and then filters will work
Hope it helps :)
I changed also the name in front of the date display (in the other views) as it is not a created date but a last modified date ...
Did a remark on this a few days/weeks ago here but got no feedback :)
Enjoy
Philippe
Philippe Martignier
Communications Division
Customer Service Section
Email : Philippe.Martignier@wipo.int
Phone : 00 41 022 338 72 36
Building : GB II
Office : 0,3
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org
Sent: lundi, 3. mai 2010 13:53
To: otrs@otrs.org
Subject: otrs Digest, Vol 20, Issue 4
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Today's Topics:
1. R: OTRS 2.4.7 - Agent Tickets Search Result Close time
(Alessandro d'Ambrosio)
2. Re: R: OTRS 2.4.7 - Agent Tickets Search Result Close time
(Florian Houel)
----------------------------------------------------------------------
Message: 1
Date: Mon, 03 May 2010 11:30:11 +0200
From: Alessandro d'Ambrosio
Subject: [otrs] R: OTRS 2.4.7 - Agent Tickets Search Result Close
time
To: "'User questions and discussions about OTRS.'"
Message-ID: <004601caeaa3$3ac46a00$b04d3e00$%dambrosio@unimi.it>
Content-Type: text/plain; charset="iso-8859-1"
Thank you Mike,
I found the .dtl page but I don?t know how perl interprets the name of db
fields. In the Database I see a table named ?ticket? with many informations
about them. There are ?cretae_time? and ?change_time? in this table but I
don?t know how to show them in the web interface.
Thanks
Alessandro
Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di James,
Michael
Inviato: venerd? 23 aprile 2010 13.17
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] OTRS 2.4.7 - Agent Tickets Search Result Close time
Hi Alessandro,
I think the search results page is displayed using
AgentTicketOverviewSmall.dtl (i think that is one of three view modes).
You could edit this file to have your fields displayed.
Under the block: <!-- dtl:block:RecordTicketTitleHeader --> You?ll find the
column headers.
Under the block: <!-- dtl:block:RecordTicketTitle --> You?ll find the data
configuration for the columns.
You could replace Age with create time to solve one of your problems, and
rename the column.
If you added a column, you would obviously have to extend the column span
under <!-- dtl:block:Record -->
Maybe someone who has already added a column to this view could shed some
light on the exact procudure for that.
Thanks
Mike
_____
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von
Alessandro d'Ambrosio
Gesendet: Freitag, 23. April 2010 11:45
An: 'User questions and discussions about OTRS.'
Betreff: [otrs] OTRS 2.4.7 - Agent Tickets Search Result Close time
Hi,
I have this question:
I would like to perform a custom research in my otrs (ver.2.4.7) when I log
in as an agent.
In the Agent Ticket Search Result page I?d rather see these fields:
Ticket Create Time Close Time From State Ticket
Agent Customer ID
Than:
Tcket Age(!!!) From State Ticket Agent Customer ID
In versione 2.3.4 I?ve got the AgentTicketSearchResultShort.dtl file (in
Program Files\OTRS\OTRS\Kernel\Output\HTML\Standard) and I edited this
without success :-( . In 2.4.7 version I haven?t found any .dtl file to
edit.
Anyone can help me?
Thanks,
Alessandro
