[otrs] R: error executing PostMasterMailbox.pl

Usually, under Debian/Ubuntu, you should run Setpermission.sh as: sudo /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs www-data www-data www-data or, if you run Apache as otrs user (which is not my case, so I'm guessing!) this should change this to: sudo /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs otrs www-data www-data if you've put otrs user under group www-data. -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di maximx86 Inviato: venerdì 8 maggio 2009 9:45 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] error executing PostMasterMailbox.pl Hello Michiel I did like you said and isntalled OTRS from source. The installation went fine, but when I try to log in a get: Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied! I ran SetPermissions.sh again and heres is the output: support@otrs:/opt/otrs/bin$ sudo /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs otrs SetPermissions.sh <$Revision: 1.35 $> - set OTRS file permissions Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ bin/SetPermissions.pl <1.3> - set OTRS file permissions Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ Setting permissions on /opt/otrs Setting permissions on /opt/otrs/var Setting permissions on /opt/otrs/bin Setting permissions on Kernel/Config.pm support@otrs:/opt/otrs/bin$ I also ran SetPermissions.pl but still get lot of accessdenied Is there a way of setting permissions manually? Regards, maxim On Wed, Apr 29, 2009 at 3:36 PM, Michiel Beijen wrote:

So OK, here's the catch..

I found out that the otrs2 package on Debian/Ubuntu uses the www-data user for this. If you'd like to run PostMasterMailbox.pl by hand you'd use 'sudo su - www-data'

The cronjobs for OTRS are NOT installed after using the otrs2 package; please refer to:

http://doc.otrs.org/2.3/en/html/x414.html#cronjobs

Also, there's an issue with the configuration of Apache2::Reload if you are using the otrs2 package; see bug http://bugs.otrs.org/show_bug.cgi?id=3811 -this renders the Package Manager unusable.

What you could do is to install OTRS from source - as I explained in the bug. It's not that much work.

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Wed, Apr 29, 2009 at 14:33, maximx86 wrote:

...

Hi Michiel,

Right, I've done exactly like you said:

maximx86@MAXIM:~$ sudo su - otrs maximx86@MAXIM:~$ maximx86@MAXIM:~$ cd /usr/share/otrs/bin maximx86@MAXIM:/usr/share/otrs/bin$ maximx86@MAXIM:/usr/share/otrs/bin$ ./PostMasterMailbox.pl Can't locate /etc/otrs/database.pm in @INC (@INC contains: /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /usr/share/otrs/Kernel/Config.pm line 25. BEGIN failed--compilation aborted at /usr/share/otrs/Kernel/Config.pm line 35. Compilation failed in require at ./PostMasterMailbox.pl line 36. BEGIN failed--compilation aborted at ./PostMasterMailbox.pl line 36. maximx86@MAXIM:/usr/share/otrs/bin$

Got the same error msg... :(

I found this info but not sure how to follow http://lists.otrs.org/pipermail/otrs/2008-July/023999.html

Thanks again! On Wed, Apr 29, 2009 at 12:14 PM, Michiel Beijen wrote:

...

Could this just be a permissions issue? When you run it from the web you'll run it as the OTRS user; did you do 'sudo su - otrs' before you tried running PostMasterMailbox.pl? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Wed, Apr 29, 2009 at 12:07, maximx86 wrote:

...

on Ubuntu 9.04 from its repositories. It works perfectly, The only thing I cannot get set up is PostMasterMailbox.pl to schedule fetching emails from the POP account.

It works fine when in Mail

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