Hi all,<br><br>we are really happy with our OTRS 2.2.6 implementation.<br><br>We have already implemented an email-to-SMS gateway (based on FoxBox Linux :-) which is capable of sending sms when writing an email to an address like <a href="mailto:sms%2B0123456789@sms.ourcompany.com">sms+0123456789@sms.ourcompany.com</a>.<br>
<br>Now we&#39;d like to integrate OTRS with our SMS gateway in order to achieve the following features:<br>- when a new ticket for a particular queue is &quot;New&quot; we must trigger an SMS to a group of agent with an abstract of the message that opened the ticket<br>
- we&#39;d like to have the sms sending bounded to a particular calendar, i.e. during working hours do not send sms, during off-work hours send the message<br>- we&#39;d like to send an sms if a ticket has an escalation<br>
<br>Which is the Best Way to implement this in your experience?<br><br>Anyone has implemented something similar ?<br><br>TIA for your help.<br>Regards,<br>Luca<br><br><br>