2 Aug
2007
2 Aug
'07
10:31 a.m.
I'm running OTRS 2.1.7 and I' ve configured my queues so that follow ups for closed tickets are rejected. Yesterday, I received a followup for a closed ticket, that wasn't rejected. The syslog showed that entry Aug 1 12:05:08 otrs OTRS-PM3-10[5620]: [Notice][Kernel::System::PostMaster::Reject::Run] Reject FollowUp Article to Ticket [2 007080110000014] created (TicketID=667, ArticleID=1566). Follow up rejected. However the followup was in fact accepted all the same I found an old post (dated 2004!) relating to the same problem in ver. 1.3.2, with no response http://www.mail-archive.com/otrs@otrs.org/msg06237.html Thanks for any help -- Gabriele D'Andrea