I should have looked at the error log before hitting the list.

Indeed, it was due to email variables not set and thus a weird From email address was formed.

I added the following lines in my config.pm and was up and running:

    # Notifications

    # variables used in the FROM for agent notif

    $Self->{NotificationSenderName} = 'Some name here';

    $Self->{NotificationSenderEmail} = 'someone@somedn.com';

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From: Cainkar, Paul [mailto:PCainkar@albertson.edu]
Sent: Monday, April 25, 2005 2:18 PM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] notification to agents not working

I've encountered this on certain agents and I think I have it narrowed down to an issue with the email address in LDAP, but I could be wrong.  Please let me know if you find a solution.

Paul Cainkar

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From: Parent, Cyrille [mailto:Cyrille.Parent@ppcc.edu]
Sent: Monday, April 25, 2005 7:59 AM
To: User questions and discussions about OTRS.
Subject: [otrs] notification to agents not working

Using ver. 1.2.4 on windows. I cannot get the notification to agents to work. Notifications (auto responses, etc…) to customers work no problem.

But for agents, even though I select the custom queues and set the preferences to notify me on all new and move tickets into my custom queues, nothing gets sent.

Ideas anyone????

Cyrille Parent
Assistant Director, IT Support Services
Pikes Peak Community College
5675 S. Academy Blvd
Colorado Springs, CO 80906
Voice: 719 540 7433
Fax: 719 540 7527