Hi Steve,
the UPGRADING file has a section on this:
18) Custom free field default value event handler
---------------------------------------------
If you used the event handler
Ticket::EventModulePost###TicketFreeFieldDefault (not active by
default),
you'll need to migrate its configuration to the new setting
Ticket::EventModulePost###TicketDynamicFieldDefault.
The configuration of this is slightly different; where you had
to specify a Counter indicating the TicketFreeText
number previously, now you need to specify the name of the
DynamicField (for migrated fields, this will be
DynamicField_TicketFreeKey$Counter and
DynamicField_TicketFreeText$Counter. You need two separate entries
now if you want to set both the key and the text field.
Please check the mentioned settings. The old one should be
deactivated and migrated to the new module.
Best regards, mg
Am 02.10.12 21:54, schrieb Steve Clark:
Hello,
When trying the following I get errors.
bin]# cat ../doc/sample_mails/test-email-1.box |
./otrs.PostMaster.pl
ERROR: OTRS-otrs.PostMaster.pl-10 Perl: 5.10.1 OS: linux Time:
Tue Oct 2 15:13:13 2012
Message: Module
Kernel/System/Ticket/Event/TicketFreeFieldDefault.pm not found!
Traceback (14249):
Module: Kernel::System::EventHandler::EventHandler (v1.10)
Line: 209
Module: Kernel::System::Ticket::HistoryAdd (v1.549.2.6) Line:
5270
Module: Kernel::System::Ticket::TicketCreate (v1.549.2.6)
Line: 521
Module: Kernel::System::PostMaster::NewTicket::Run (v1.86)
Line: 170
Module: Kernel::System::PostMaster::Run (v1.87.2.1) Line: 374
Module: (eval) (v1.5) Line: 114
Module: ./otrs.PostMaster.pl (v1.5) Line: 84
I guess the TicketFreeFieldDefault.pm
should be TicketDynamicFieldDefault.pm but I can't figure out
where or how it is being referenced.
Thanks,
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