Depending on the client's mail software, the "Out of Office" may have some specific headers.
You can check http://www.iana.org/assignments/auto-submitted-keywords/auto-submitted-keywo... for instance.
Or http://en.wikipedia.org/wiki/Email, search for "Precedence:"
I don't know how widely this is used though.
Olivier
On Apr 4, 2014, at 15:58, Sander Goudswaard
But then I’d miss the information – I would rather not see the ticket status change but still have the information merged in the ticket.
You could use email filters for that, search for Out of the office in the header or the body, etc and then ignore those messages. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs