I suppose you could use a programmed PostMaster Filter (separate file), or say, X-OTRS-IGNORE=No if "[Tt][Ii][Cc][Kk][Ee][Tt]" (stop after match) On Mon, Jan 10, 2011 at 11:44 AM, Martignier, Philippe < Philippe.Martignier@wipo.int> wrote:
Hi Gerald,
Every incoming email is creating a ticket.
We don't want internal incoming emails to create tickets
So I create a postmaster filter in order to ignore (X-OTRS-IGNORE = YES) when internal emails are detected (by the domain name).
That was working great but now users would like the filter to be a little more flexible by allowing tickets to be created from internal emails when related to tickets ...
The only way I can do it is to add a line in my filter in order to add a criteria that says "and when the subject does not contain the word ticket"
I have the criteria "Subject" in the list of the filters but don't how to write the not= or <> "ticket" ....
Thanks your help
Cheers,
Philippe
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