Re: [otrs] define different ticket state for different ticket types

HI, On 15.07.2010, at 10:21, e c wrote:

I need to have more types of ticket "states" for different ticket types. Is this possible and how can i configure this?

States and Types and not in any relationship in OTRS. You can define more states in the Admin panel and with ACLs you could define available states based on selected ticket type. Try this page for ACL: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project