You could enable status view in order to se both open an closed tickets. Go to sysconfig and then<br><pre style="margin: 0em;">Ticket -&gt; Frontend::Agent::ModuleRegistration<br></pre><br>If you want to get rid of the locking feature, this guys seems to have achieved it <a href="http://www.mail-archive.com/otrs@otrs.org/msg19793.html">http://www.mail-archive.com/otrs@otrs.org/msg19793.html</a><br>

<br clear="all">Leonardo Certuche<br><br><div class="gmail_quote">On Mon, May 25, 2009 at 12:40 AM, aman <span dir="ltr">&lt;<a href="mailto:goforaman@gmail.com">goforaman@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">

hi,<br><br>i am new to otrs (otrs 2.3.4 on a centos 5.2.)<br>the problem is when a owner is assigned to a ticket,the ticket get locked,<br>by default it is not visible to all the agents, but when owner unlocked this ticket,then this ticket become visible to all the agents, <br>


<br>but our requirement is by default all ticket should be visible to all the agents, any configuration changes !! <br><br>help will be really appreciated. <br clear="all"><br>-- <br>regards:<br><font color="#888888">Aman<br>

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