If someone walks up to me with something that needs a ticket, its almost indistinguishable from a phone call, so Id vote

for using the new phone call when someone tags me in a meeting, a hall, breakroom or corners me in my cube (grin)

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Friday, July 01, 2011 7:05 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] New tickets -- only email or phone?

:) I'm all about removing the choice myself. :) Using a phone ticket should be adequate for this purpose, don't you think?

On Fri, Jul 1, 2011 at 9:31 AM, Charles <otrs@catcons.co.uk> wrote:

Hello :-)

Sometimes tickets are initiated by a personal visit to our offices or in a meeting.  The TICKETS drop down list includes "New email ticket" and New phone ticket".  Can we extend the list?

Best

Charles
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