In response to the below it is now telling me that proxy authentication is required. I have entered the proxy with username and password in the Core::Package and Core::WebUserAgent. Where else do I need to set the proxy? Thanks ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marretta, Rosanna Sent: 23 September 2009 11:31 To: User questions and discussions about OTRS. Subject: [otrs] Product News/OTRS News Hi, I am unable to find anything on how to get the Product News and OTRS news working, I'm receiving the below error: Can't connect to: http://otrs.org/product.xml (500 Can't connect to otrs.org:80 (connect: Network is unreachable)) I am using OTRS 2.4.4 on linux Suse. Can anybody please tell me what I have to do to get this working? Thanks Rosanna