Re: [otrs] Insert "Sender: <agent_mailadress>" Mailheader in outgoing mails?

On Wed, 20 Apr 2011, Matas wrote:

Hi,

You can change the sender's name that appears in e-mail at Ticket -> Core::Ticket -> Ticket::DefineEmailFrom by making it Agent Name + FromSeparator (which you can set in next field) + System Address

After that, e-mail header looks like this: From: Agent Name via OTRS System

This looks good, but unfortunately our Lotus Notes Clients only display the mail adress.

I don't think that you can change the e-mail address for each agent individually. Also, I don't see "Sender:" header in my messages, how is it different from "From:"? :)

Have a look to the Screenshot http://viewstream.com/blog/index.php/2008/06/outdone-by-gmail-and-outlook/ Patrick