Dear team,<br>                <br>                i have certain things to do in OTRS, please help me ............<br>    <br>    If the administrator or agent is not logged in and a customer is send a queue, they must get an update through an e-mail which we set.....How can it be possible?<br clear="all">
<br>Please give me that certain steps that i want to do in OTRS..immediatly...<br><br>