It's not perfect, but I'd rather have HTML than just plain text. Our customers email us in HTML and expect answers in HTML Perhaps what's needed is feedback on the HTML editor. The big thing for me is lack of pasting of images. The editor is slow to load. Not sure why this is, but I use other inline editors and they aren't slow. Personally, my grandfather died before computers were in general use. And I guess the same argument can be said of the ballpoint pen ;) -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mike Lewinski Sent: 22 September 2009 21:52 To: otrs@otrs.org Subject: [otrs] disable WYSIWYG editor? I really, really dislike the WYSIWYG editor. If plain text was good enough for my grandfather, it is good enough for me! Seriously, it causes problems, and does not add one single good thing to our ticketing experience. Does anyone know how we can get rid of it without downgrading? Have searched sysconfig boxes to no avail :( --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/