Hi Anne-Mie,
Why have two queues if the same people are supposed to be reading them?
You can make agents working in B also a member of queue A, so they get
notified (and respond to) new messages there.
hth,
Edgar
On Thu, 24 Feb 2005 14:58:54 +0100 (MET), Anne-Mie Vandermeeren
Hi,
I have the following setup. All mail to address A@ is going to queue A. All mail for address B@ is going to queue B.
If someone sends a mail To: A@, B@ (or even To: A@, Cc: B@) the mail is delivered only to one queue (e.g. queue A). I guess this is normal, since only one ticket should be created.
But, the people reading queue B don't even know about the ticket being created.
Has someone sorted this out already? Any hints?
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