On Wed, Oct 14, 2009 at 10:12 AM, Quanzhong Zhang <quanzhong.zhang@xjtlu.edu.cn> wrote:

Notification for closed ticket


Hello,

I'm using OTRS 2.4.4 on CenotOS 5.3 x86_64.
Could you help me to set the system so that notifications can
automatically send to a customer when ticket has been closed? My
customer can receive an email when they create a new ticket.

I already do the following action:
Go into Admin ---> [Notification {Event}] and then create a rule like
this:

Name: Ticket State Changed
Recipient: Customer
Event: TicketStateUpdate
Priority: select all.
State: select both of the "closed" states
Queue: select all queues
Input Subject and Text for the email at the bottom

I check my system log file and just found the sent email history for
create new ticket.

Thank you very much for your help!

Best Regards,
Zhang QZ

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