Re: [otrs] StorageDB configuration

Hi Thomas,

Try adding the following to you my.cnf set-variable = max_allowed_packet=20M

I've added the following lines to /etc/my.cnf [mysql] set-variable = max_allowed_packet=20M It seems to be ok for mysql : $ mysql --help | grep packet max_allowed_packet current value: 20970496 But it looks like otrs does not take this parameter in count. I don't know how I could test it with another application that uses mysql client.

Thomas

Thanks for help, Brice