Is the IIS able to show you any normal pages, perl pages?
Perhaps you could create a test perl script to see if the IIS is willing to serve you that.
 
I think i had it running under IIS for a short time, but it didn't quite work out as i'd like it to, so now it's running under windows but with an Apache server, but still from the source package.
 
You should also check the event log on the server, as the IIS may log what's going on.

--
/Sune

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tcl Warrior
Sent: 30. januar 2008 16:07
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Windows Install - Service Unavailable

Well, thanks for the tip I did search as you suggest and modified the application pool in IIS to use one of the default identities
 
I also modified the Cron4Win32.pl script to point to the correct directory.
 
No I get a different error
I get "The page cannot be found"
 
Any ideas?
 
Have anyone error successfully installed otrs on windows from the source package?

 
On 1/30/08, Sune T. Tougaard <stt@lyngsoesystems.com> wrote:
Dunno if it's this simple, but there's a "known issue" with IIS on 2003 with a service pack applied at the "wrong" time.
(i think it was something like that)
 
Re-applying the Service Pack, should fix this specific issue.
 
You may google IIS 2003 service unavailable, and you'll probably find a few articles about it.
 
Of course, there may be other issues causing it.

--
/Sune

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tcl Warrior
Sent: 30. januar 2008 14:31
To: otrs@otrs.org
Subject: [otrs] Windows Install - Service Unavailable

 

Service Unavailable

Okay, I am trying to install otrs on a windows 2003, IIS6, Sql2005 and Activestate Perl.

So what I did was.
1) I Downloaded the source install for window from http://ftp.otrs.org/pub/otrs/otrs-2.2.5.zip
2) I used the mssql scripts inside it to create the otrs database, I changed all references in the scripts from system_user to systen_users since mssql complained that system_user is a key word.
3) I prepared the necessary IIS virtual directories as described in the otrs faq ( http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=123 )
4) I donwloaded and install per Activestate 5.8 and installed all the extra packages for otrs ( okay to do this i kinda cheated I downloaded and installed using the windows installer on a different machine copied the packaged folder from it and used as a repository and installed all the extra packages from it, this is atfer i failed to get all the extra packages for perl 5.10
5) Created the Config.pm file and fixed it according the instructions here http://www.mail-archive.com/otrs@otrs.org/msg20036.html
6) Downloaded, installed and started cronw (cron for windows) - I didnt do much else, this is the step i have most doubts about, since i didnt modify anything in the otrs files to point to cron or anything in cron to point to otrs
 
I think this is all, but sadly it failled
http://localhost/otrs/index.pl return a page with the message
Service Unavailable

I am for now out of ideas!
I dont know why the official documentation dont describe the manual install for windows since I am sure many ppl will want to install otrs under the same setup that I have, the windows setup easy as it is, is only for mysql and apache!
 
I have to use windows and sql 2005, its our company standard, I dont have a choice.

If someone can supply simple steps, or if the developers can fix the official docs, it will be strongly appreciated
 

 

 

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