On 4/25/03 10:10 AM, "Martin Edenhofer" wrote:

> And creating a ticket via PhoneView isn't working?

I've never tried to do that. Our tickets are always generated via email-- customers fill out a web form which sends an email to the OTRS system.

In order to test the PhoneView thing for you, I just put back the change to the config.pm file so that it tries to use the new shorter number generator file, and after restarting I'm getting a "500 Internal Server Error".  :-(

The log at "/private/var/log/httpd/error_log" says:

[Fri Apr 25 10:18:54 2003] [notice] Apache/1.3.27 (Darwin) PHP/4.1.2 configured -- resuming normal operations
[Fri Apr 25 10:18:54 2003] [notice] Accept mutex: flock (Default: flock)
Can't load ticket number generator backend module Kernel::System::Ticket::Number::AutoIncrementShort! Can't locate Kernel/System/Ticket/Number/AutoIncrementShort.pm in @INC (@INC contains: ../../ /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /Library/Perl/darwin /Library/Perl /Network/Library/Perl/darwin /Network/Library/Perl . /opt/otrs/bin/cgi-bin/../.. /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at (eval 15) line 3.
[Fri Apr 25 10:19:31 2003] [error] [client 66.14.134.208] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl


And now Cron is emailing me again telling me:

Can't load ticket number generator backend module Kernel::System::Ticket::Number::AutoIncrementShort! Can't locate Kernel/System/Ticket/Number/AutoIncrementShort.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs /Library/Perl/darwin /Library/Perl /Network/Library/Perl/darwin /Network/Library/Perl .) at (eval 8) line 3.


I put the config.pm file back to using the “regular” AutoIncrement.pm file and restarted again.  Things work again.  I hope this helps!

--
Wes Plate
 Automatic Duck, Inc.
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