A very useful mod. Thanks for sharing.
I added this:
<td width="5%">$QData{"QueueID"}</td>
What I really need is the name of the queue, instead of the ID. Can
anyone please suggest how to retrieve the queue name instead?
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
John Murray
Sent: 18 August 2009 16:57
To: otrs@otrs.org
Subject: [otrs] Adding CustomerID column to 2.4 dashboard lists
The new dashboard feature of 2.4 is very cool, but we wanted to see
customer information about listed tickets.
Here's how I added a column to do this.
Amended Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as
follows:
In dtl:block:ContentLargeTicketGenericRow section, add the following
before the "Time" TD element:
<td width="10%">