The first issue is that your agent user has to have permission through group assignment over the queue in question. The second is that you need to modify the agent user properties to display the queues you consider part of the "My Queues". These will then be visible in the MyQueues portion of the WebUI.

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jason Joines
Sent: Wednesday, September 14, 2005 2:19 PM
To: otrs@otrs.org
Subject: [otrs] Sub-Queue in OTRS 1.3.2

    I created a sub-queue (projects) of my own queue (joines).  I can
take a ticket in my main queue and move it into the sub-queue.  Then I
have no way of finding the ticket.  It doesn't show up in the list of
queues in the QueueView.  However, if I use the Ticket Search the ticket
is found.  It is listed in Queue joines::projects.  I can open the
ticket, edit it, etc., but the only way for me to get it to show up in
the Queue View is to move it back into my main queue.
    How do I make tickets in sub-queues visible in the Queue View?

Thanks,

Jason Joines
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