
6 Dec
2006
6 Dec
'06
9:37 a.m.
Gordon wrote:
Im trying to setup OTRS to reject mail that doesnt contain [OS] or [OSS] or [DBA] (list goes on).....
I want to send a mail back to those users telling them that they need to resend their mail. Ive setup a autoreject email ready for this. But I cant seem to figue out how to filter these messages out.
You'll want to create a GenericAgent job for this: http:// doc.otrs.org/2.1/en/html/x1095.html Nils Breunese.