Dear Peter, that is an interesting one! When searching the internet it is mostly redirecting to you email :-) Just a first try, do you use SSL and if so, can you retry without? And can you post your SOAP script? Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 20.01.2011, at 12:34, Peter Eckel wrote:
Hi,
I have a very annoying problem with OTRS and the SOAP::Lite interface.
I have an instance of OTRS running which I used SOAP to connect to, everything works just fine. The base operating system is CentOS 5.5, OTRS version is 3.0.5 and SOAP::Lite is installed in version 0.710.10 (since 7.12 is not supported according tootrs.CheckModules.pl).
I use SOAP::Lite (same version) on a monitoring system to create and retrieve tickets from OTRS. As said before, this all runs perfectly well.
Now I set up another system from scratch for a demo. Same OS version, latest patches, same SOAP::Lite version, same OTRS version ... all relevant parts seem to be identical. With one exception: Accessing OTRS via SOAP does not work at all. On the client side, I just get a '500 internal server error', on the server side there is exactly nothing in the error_log of httpd, nothing in OTRS's system log, and just the following in the Apache access log:
172.16.40.101 - - [20/Jan/2011:11:44:07 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500 638 "-" "SOAP::Lite/Perl/0.710.10" 172.16.40.101 - - [20/Jan/2011:11:45:30 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500 638 "-" "SOAP::Lite/Perl/0.710.10" 172.16.40.101 - - [20/Jan/2011:11:45:32 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500 638 "-" "SOAP::Lite/Perl/0.710.10" 172.16.40.101 - - [20/Jan/2011:11:47:21 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500 638 "-" "SOAP::Lite/Perl/0.710.10" 172.16.40.101 - - [20/Jan/2011:11:51:13 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500 638 "-" "SOAP::Lite/Perl/0.710.10" 172.16.40.101 - - [20/Jan/2011:11:51:21 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500 638 "-" "SOAP::Lite/Perl/0.710.10" 172.16.40.101 - - [20/Jan/2011:11:51:22 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500 638 "-" "SOAP::Lite/Perl/0.710.10" 172.16.40.101 - - [20/Jan/2011:11:51:22 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500 638 "-" "SOAP::Lite/Perl/0.710.10" 172.16.40.101 - - [20/Jan/2011:12:08:41 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500 638 "-" "SOAP::Lite/Perl/0.710.10" 172.16.40.101 - - [20/Jan/2011:12:08:52 +0100] "POST /otrs/rpc.pl HTTP/1.1" 500 638 "-" "SOAP::Lite/Perl/0.710.10"
... which is not very enlightening. I restarted the httpd, rebooted the server - nothing changes.
One difference: OTRS has been set up without mail access on the demo system, since there is no mail server in the demo environment. Tickets are only opened by the monitoring system, never by mail, and there also should be no notifications.
Has anyone seen that before? Apart from that, OTRS runs fine.
The output of otrs.CheckModules.pl:
[root@neos-otrs1 bin]# ./otrs.CheckModules.pl o CGI............................ok (v3.50) o Crypt::PasswdMD5...............ok (v1.3) o CSS::Minifier..................ok (v0.01) o Date::Format...................ok (v2.22) o Date::Pcalc....................ok (v1.2) o DBI............................ok (v1.52) o DBD::mysql.....................ok (v3.0007) o Digest::MD5....................ok (v2.36) o Digest::SHA::PurePerl..........ok (v5.48) o Encode::HanExtra...............Not installed! (Optional - Required to handle mails with several Chinese character sets.) o GD.............................Not installed! (Optional - Required for stats) o GD::Text....................Not installed! (Optional - Required for stats.) o GD::Graph...................Not installed! (Optional - Required for stats.) o GD::Graph::lines............Not installed! (Optional - Required for stats.) o GD::Text::Align.............Not installed! (Optional - Required for stats.) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o JavaScript::Minifier...........ok (v1.05) o JSON...........................ok (v2.50) o JSON::PP....................ok (v2.27103) o JSON::XS....................Not installed! (Optional - Install it for faster AJAX/JavaScript handling.) o LWP::UserAgent.................ok (v2.033) o Mail::Internet.................ok (v2.07) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.01) o MIME::Base64...................ok (v3.07) o MIME::Tools....................ok (v5.428) o ModPerl::Util..................ok (v2.000004) o Apache::DBI.................Not installed! (Optional - Improves performance on Apache webservers with mod_perl by establishing persistent database connections.) o Apache2::Reload.............ok (v0.11) o Net::DNS.......................ok (v0.59) o Net::POP3......................ok (v2.29) o Net::IMAP::Simple..............ok (v1.2017) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.15) o Net::SMTP::SSL..............ok (v1.01) o Net::SMTP::TLS::ButMaintainedok (v0.13_01) o Net::LDAP......................Not installed! (Optional - Required for directory authentication.) o PDF::API2......................Not installed! (Optional - Required for PDF output.) o Compress::Zlib..............ok (v2.033) o SOAP::Lite.....................ok (v0.710.10) o Text::CSV......................ok (v1.21) o Text::CSV_PP................ok (v1.29) o Text::CSV_XS................Not installed! (Optional - Optional, install it for faster CSV handling.) o XML::Parser....................ok (v2.34)
What did I miss? Is there any way to increase the verbosity of the system log?
Cheers,
Peter. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs