So max_allowed_packet and query_cache_size are mysql variables, default installs usually have query_cache turned off and aren't tuned at all. Ask your DBA to configure/tune your MySQL server, if you are the DBA then Google is your friend.

"Critical Change the password or invalidate the account 'root@localhost'."  = change the password for the root account in OTRS

"Failed Check if the configured FQDN is valid." = check the FQDN setting in Sysconfig -> Framework -> Core -> FQDN - this needs to be the fully qualified domain name of the system.

Steve



On 3 August 2012 03:21, Kaushal Shriyan <kaushalshriyan@gmail.com> wrote:
Hi,

I see failure and critical notices in Support Assessment. do i need to
run any script to fix it after attending the notices. Is there a way
to make it reflect on the Support Assessment Dashboard? I have
restarted OTRS and httpd and MySQL services. Any clue?

    Failed Check "max_allowed_packet" setting.

    "max_allowed_packet" should be higher than 7 MB (it's 1 MB). Any
config file to be edited?

    Critical Check "query_cache_size" setting.

    The setting "query_cache_size" should be used. Any config file to be edited?

     Check if root@localhost account has the default password.

    Critical Change the password or invalidate the account 'root@localhost'.

    Failed Check if the configured FQDN is valid.

    Invalid FQDN 'otrsexample'.

Please suggest.

Regards,

Kaushal
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