Hi List!
I want to open otrs tickets with API with this php-script:
<pre>
<?php
$otrs_subject = "test";
$otrs_queue = $Queue;
$otrs_from = "service@domain.com";
$otrs_email = "pp@gmail.com";
$otrs_user = "api";
$otrs_pass = "xxxxx";
$otrs_url = "http://otrs.domain.com/otrs/rpc.pl";
$otrs_queue = "Technik";
$otrs_customerid = $otrs_from;
$otrs_customeruser = $otrs_from;
$otrs_userid = 12; # your OTRS-Userid, varies of course in every
installation
$otrs_message = "Test";
$soapclient = new SoapClient(null, array('location' => $otrs_url,
'uri' => "Core",
'trace' => 1,
'login' => $otrs_user,
'password' => $otrs_pass,
'style' => SOAP_RPC,
'use' => SOAP_ENCODED));
# creating a ticket number
$ticketnr = $soapclient->__soapCall("Dispatch", array($otrs_user,
$otrs_pass, "TicketObject", "TicketCreateNumber"));
#php changes long numbers to 123E+10 notation to prevent this screwing
up our ticketnumbers we convert notation
#it into normal plain numbers. but only if not string, because
sometimes you have a string addition like XY123 on your
#ticket numbers
if(! is_string($ticketnr) ) $ticketnr = number_format($ticketnr,0,
'.', '');
// # create the new ticket
$ticketid = $soapclient->__soapCall("Dispatch", array($otrs_user,
$otrs_pass, "TicketObject", "TicketCreate",
"TN", $ticketnr,
"Title", $otrs_title,
"Queue", $otrs_queue,
"Lock" , "unlock",
"PriorityID", 3,
"State" , "new",
"CustomerId", $otrs_customerid,
"CustomerUser", $otrs_userid,
"OwnerID" , $otrs_userid,
"UserID", $otrs_userid
));
$articleid = $soapclient->__soapCall("Dispatch", array($otrs_user,
$otrs_pass, "TicketObject", "ArticleSend",
"TicketID" , $ticketid,
"ArticleType" , "email-external", # email-external|
email-internal|phone|fax|...
"SenderType" , "agent", # agent|system|customer
"From" , $otrs_from,
"To" , $otrs_email,
"Subject" , "[Ticket#".$ticketnr."] ".$otrs_subject,
"Body" , $otrs_message,
"ContentType" , "text/plain; charset=utf-8",
"Charset" , "utf-8",
"HistoryType" , "EmailCustomer", # EmailCustomer|Move|
AddNote|PriorityUpdate|WebRequestCustomer|...
"HistoryComment" , "generated by OTRSInterface-Class",
"UserID" , $otrs_userid,
"NoAgentNotify" , 0, # if you don't want to send agent
notifications
"Type" , "text/plain",
"Loop" , 0 # auto reject|auto follow up|auto follow
up|auto remove
));
?>
This script works, but otrs do not send autoresponse which I setup in
OTRS-webpanel.
when I open ticket with sending normal email to that queue,
customers gets wonderful auto reply from OTRS.
Is it possible that OTRS-API send autoreply to that customer which I
setup in OTRS?
Viele Gruesse,
Peter
--
Peter