Dear Shawn,
Thank you very much the information.
Would you help me to specify the file name and the correct permissions
settings?
Best regards,
Zsolt
2013/3/11 Gadow, Shawn
That is a permissions issue. You need to have the correct file permissions set to allow OTRS to change the config****
** **
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Zsolt Hajduk *Sent:* Monday, March 11, 2013 9:01 AM *To:* otrs@otrs.org *Subject:* [otrs] OTRS statistics with ticket owner? - Error message****
** **
Dear Michiel Beijen,
I just read the following mail what you sent with the solution.
I got an error message when I want to activate this option: Framework -> Frontend::Agent::Stats => Stats::UseAgentElementInStats = yes
Would you be so kind to help me about it? I would be so happy if you can help me.
The Error message is the following:**** "Oops! An Error occurred.****Error Message: Can't write ConfigItem! ****
You can or go back to the previous pagehttps://otrs.profis.hu/otrs/index.pl. **** Error Details****
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Mar 6 10:11:05 2013 Message: Can't write ConfigItem! Traceback (1774): Module: Kernel::Modules::AdminSysConfig::Run (v1.119.2.1) Line: 174 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 "****
Best regards, Zsolt****
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs