http://wiki.otrs-forum.de/index.php?title=Using_OTRS_with_Microsoft_Active_Directory

(Thank You to Michiel Beijen)

 

 

My Config.pm is nearly identical to the one listed in that link above. I have looked at the OTRS manual and I’m not able to find a section that describes how to differentiate between users and agents as they log in with their A.D. accounts. As of now, everyone who logs into OTRS is an agent.

 

My question is how do I allow some A.D. users to be “users” and other A.D. users to be “Agents” or “Admins?”

 

If anyone has a document or resource they could point me to it would be greatly appreciated.

 

Thank You!

 

/MM