Hi Torsten, Sorry what I meant about an altered ticket was that I would receive email notification if one of the tickets in my queues had been edited or replied to. The queue is definitely in my queus and the option for a notification email is chosen as yes. Anything else I could be missing?? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Torsten Thau Sent: 24 May 2007 13:17 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Notfication email -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Emily, Emily Flynn schrieb:
I?m having a problem with our system (2.1.7) in that when a new ticket gets issued by a customer, I don?t receive a notification email. I have the boxed ticked in the user management console that should make me receive a mail, but I don?t. I receive mails if a ticket is altered, and also an admin notification mail will reach me no problem. It?s only when a new ticket gets issued that I?m not receiving mail, and that?s the most important mail of all!
what exactly do you mean by "altered". However, there're several notification types in the agent preferences: [New ticket notification] [Move notification] [Follow up notification] [Ticket lock timeout notification] ....have you checked the "new" notification and the queue is in your "My Queues"? regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 pgp-key: 0x292F987D fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (GNU/Linux) iD8DBQFGVYIwvXo8m5PgoXQRApNRAJ93MMDNXtuCzZMJoKTpl2ex7AZfzACfSRhL zDNBQDdUIjs4ewIDXvhR6P0= =gaJT -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/