Re: [otrs] Mapping a sender email with a real customer

On Thu, 28 Oct 2004 12:23:59 +0200, Sylvain Thomas wrote:

Tyler Hepworth wrote:

...

On Wed, 27 Oct 2004 18:37:07 +0200, Sylvain Thomas wrote:

...

I'm considering using OTRS for our support system which is linked to a database containing our customers. I have setup OTRS 1.2.4 to use this as the customer_user backend. After I clicked on the "Customer" link of the "Zoom Ticket", I have a screen with two fields and a "Search Customer" link. The first one is filled with the ticket sender email, and the second as well. Problem is : I can't find what the "Search Customer" button does... I would like it to find a real customer (ie a proper customer id, if I understood well) from that email.

Thank you for your answer. I have found out that the parameter CustomerUserSearchFields in my customer user backend config in Config.pm does exactly what I want : I have added email in the list of fields and it works as I expected. CustomerUserSearchFields => ['login', 'last_name', 'customer_id', 'email', 'first_name'],

Great !

Ah yes. All the cryptic little fields in UseCustomerDB. Took me a while to figure those out as well. Needs to be some better documentation on what they do and how to configure (IMO).