Re: [otrs] send mail on ticket close

Hi Alan, Alan McKeown schrieb:

All,

I created an email ticket yesterday and the customer was sent the ticket number. However when I closed the ticket no email was sent. I would have expected this to happen. Is there some configuration that needs to be put in place for this to work.

This is no standard feature of OTRS. Search the past mailing archive to see how to build in yourr feature request.

Regards

Alan.

Bye, Alex