[otrs] creating new e-mail tickets

Hi, When creating a new ticket using the "e-mail ticket" button, unfortunately we don't have access to the pre-canned responses that we've saved in the OTRS admin section. These responses are only accessible from e-mail tickets that are already assigned to a queue. How can we make it possible to access the responses from the "EmailNew" view? I looked through the Sysconfig but didn't see anything like this there. This is really critical for us. Thanks! Tabitha