Hi,

I was trying to customize the visibility of the Service dropdown during the creation of a ticket in the Customer web interface.

I need to hide/unhide some entry based on the request type selected.

I put the following lines in Kernel/Config.pm, but nothing changed…

    # ticket acl

    $Self->{TicketAcl}->{'Nascondi-Servizi-Coda-001'} = {

        # match properties

        Properties => {

            # current user match properties

            Ticket => {

                   Type => ['Acquisizione dati']                        

             }

        },

                # remove options (black list)

        PossibleNot => {

            # possible ticket options (black list)

            Ticket => {

                   Service => ['Hardware']               

                   },

        },

    };

Could please give me some hints or tell me where can I found a good documentation on ACLs?

Thanks

Gianni